{"id":318,"date":"2024-04-18T23:58:27","date_gmt":"2024-04-18T23:58:27","guid":{"rendered":"https:\/\/bursariesafrica.co.za\/unisa\/?page_id=318"},"modified":"2024-04-18T23:58:30","modified_gmt":"2024-04-18T23:58:30","slug":"why-cant-i-access-my-modules-on-unisa","status":"publish","type":"page","link":"https:\/\/www.bursariesafrica.co.za\/unisa\/why-cant-i-access-my-modules-on-unisa\/","title":{"rendered":"Why can’t I Access My Modules On Unisa?"},"content":{"rendered":"\n

Every semester, many Unisa students face difficulties when accessing their modules on myModules. <\/p>\n\n\n\n

This can be a frustrating experience, especially for those new to online learning.\u00a0<\/p>\n\n\n\n

How do I log in to myModules at Unisa?<\/h2>\n\n\n\n

Unisa transitioned to a new login system in September 2023.\u00a0 <\/p>\n\n\n\n

Students now use their Microsoft O365 credentials (your Unisa student email and password) to access myModules. <\/p>\n\n\n\n

Here’s how to log in:<\/p>\n\n\n\n

    \n
  1. Visit the myUnisa website (https:\/\/www.unisa.ac.za\/<\/a>).<\/li>\n\n\n\n
  2. Click the prominent “Login to myModules” button.<\/li>\n\n\n\n
  3. Choose “Unisa Staff\/Marker email address, or Student myLife e-mail address”.<\/li>\n\n\n\n
  4. Enter your Unisa student email address and password.<\/li>\n\n\n\n
  5. Click “Sign In”.<\/li>\n<\/ol>\n\n\n\n

    The new login process leverages Microsoft O365 for enhanced security. <\/p>\n\n\n\n

    If you haven’t already, ensure you have activated your Unisa student email address.<\/p>\n\n\n\n

    What is the difference between myUnisa and myModules?<\/h2>\n\n\n\n

    Think of myUnisa as a platform for all your administrative Unisa needs. <\/p>\n\n\n\n

    Here, you can register for courses, view your academic record, update personal details, and make online payments. <\/p>\n\n\n\n

    MyModules, on the other hand, is dedicated only to your academic content and interactive learning activities.<\/p>\n\n\n\n

    Why am I getting an invalid credentials error on myUnisa?<\/h2>\n\n\n\n

    An invalid credentials error normally indicates a problem with your login details. <\/p>\n\n\n\n

    Here are some troubleshooting steps:<\/p>\n\n\n\n

      \n
    1. Double-check your username and password: Ensure you’re entering the correct information, including upper and lowercase letters.<\/li>\n\n\n\n
    2. Clear your browser cache and cookies: Outdated cache data can sometimes interfere with login processes. Refer to your browser’s settings for instructions on clearing cache.<\/li>\n\n\n\n
    3. Check for Unisa system maintenance: Occasionally, scheduled maintenance on Unisa servers might temporarily restrict access. You can find information about planned maintenance on the Unisa website.<\/li>\n\n\n\n
    4. Use a different browser: If the issue persists, try accessing myUnisa <\/a>using a different web browser to rule out browser-specific problems.<\/li>\n<\/ol>\n\n\n\n

      How do I clear my browser cache on Unisa?<\/h2>\n\n\n\n

      The process for clearing your cache varies depending on the browser you’re using. Here are general guidelines:<\/p>\n\n\n\n

        \n
      1. Google Chrome: Click the three-dot menu, go to “Settings,” then “Privacy and security” and choose “Clear browsing data.”<\/li>\n\n\n\n
      2. Mozilla Firefox: Click the three-line menu, then “Options” or “Preferences” depending on your version. Select “Privacy & Security” and choose “Clear Data.”<\/li>\n\n\n\n
      3. Microsoft Edge: Click the three-dot menu, select “Settings,” then “Privacy, search, and services.” Under “Clear browsing data,” choose what you want to clear and click “Clear now.”<\/li>\n<\/ol>\n\n\n\n

        Is there Unisa maintenance scheduled that might affect myModules access?<\/h2>\n\n\n\n

        Unisa occasionally conducts scheduled maintenance on its systems, which might temporarily restrict access to myModules. <\/p>\n\n\n\n

        I recommend that you check the Unisa website for announcements regarding upcoming maintenance periods.<\/p>\n\n\n\n

        Who should I contact if I can’t access my modules on myUnisa?<\/h2>\n\n\n\n

        If you’ve exhausted the troubleshooting steps above and still can’t access your modules, you can reach out to the Unisa IT Helpdesk for further assistance.<\/p>\n\n\n\n

        Here are the contact details:<\/p>\n\n\n\n

          \n
        1. Email: info@unisa.ac.za<\/li>\n\n\n\n
        2. Telephone: +27 (0) 11 471 2400<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

          Every semester, many Unisa students face difficulties when accessing their modules on myModules. This can be a frustrating experience, especially […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"iawp_total_views":314,"footnotes":""},"class_list":["post-318","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bursariesafrica.co.za\/unisa\/wp-json\/wp\/v2\/pages\/318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bursariesafrica.co.za\/unisa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bursariesafrica.co.za\/unisa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bursariesafrica.co.za\/unisa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bursariesafrica.co.za\/unisa\/wp-json\/wp\/v2\/comments?post=318"}],"version-history":[{"count":1,"href":"https:\/\/www.bursariesafrica.co.za\/unisa\/wp-json\/wp\/v2\/pages\/318\/revisions"}],"predecessor-version":[{"id":319,"href":"https:\/\/www.bursariesafrica.co.za\/unisa\/wp-json\/wp\/v2\/pages\/318\/revisions\/319"}],"wp:attachment":[{"href":"https:\/\/www.bursariesafrica.co.za\/unisa\/wp-json\/wp\/v2\/media?parent=318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}