Change SASSA Phone Number

The South African Social Security Agency (SASSA) relies on accurate contact information to communicate with grant beneficiaries.

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If your SASSA phone number has changed, updating it with SASSA ensures you receive important notifications about your grant application and payment status. 

How Do I Change My SASSA Phone Number?

There are two convenient ways to change your SASSA phone number:

Online Update:

  1. Visit the SASSA SRD website: Head to the official SASSA SRD website at https://srd.sassa.gov.za/sc19/contact.
  2. Enter Your Details: You’ll need your South African ID number and the application ID (App ID) provided by SASSA when you applied or reapplied for your grant.
  3. Submit and Update Contact Information: Once your details are verified, the website allows you to update your phone number and email address.
  4. Verification Step: SASSA will send a One-Time Pin (OTP) to your new phone number for verification. Enter the OTP to confirm the update.

Contact SASSA:

  1. Phone Call: If you don’t have internet access, call the SASSA toll-free helpline at 0800 60 10 11. Explain your request to change your phone number and provide the necessary details to the call center agent.
  2. Visit a SASSA Local Office: Locate your nearest SASSA local office and visit them in person. A SASSA representative can assist you with updating your phone number after verifying your identity.

You must note that updating your phone number may take up to 14 business days to reflect in the SASSA system.

In the meantime, ensure you have your new SIM card activated and readily available to receive the verification OTP.

Remember that you can only submit one request to update your contact details within a 24-hour period.

How Do I Change My SASSA Bank Details?

Changing your SASSA bank details can be done either directly through the SASSA website or by visiting your nearest SASSA local office.

Here’s what to expect:

  1. Required Documents: Carry your South African ID document, proof of your new bank account (account statement or bank card), and any relevant documentation explaining the change in bank details.
  2. Process at SASSA Office: A SASSA representative will verify your identity and documents before assisting you with updating your bank details.

Updating your SASSA phone number and other bank details may take some time to process.

It’s important to ensure all your documentation is accurate and complete to avoid delays in receiving your grant payments.