VerifiedApproval and payment are two different steps. When your SRD month is approved, SASSA still has to schedule the payment. You can only collect, or see the money in your account, from the pay date shown on your status.
The order things happen in
- The month is assessed and marked approved.
- SASSA adds a pay date, usually later in the month.
- On the pay date, money is sent to your bank or made available for cash collection.
- You withdraw or collect it.
Collecting, by payment method
| Payment method | When and how you get the money |
|---|---|
| Your own bank account | Paid on the pay date; usually reflects within one or two working days |
| Cash collection at a retailer | Collect after SASSA’s SMS, with your ID and application cellphone, at stores such as Pick n Pay, Boxer, Shoprite, Checkers or Usave |
Collecting at Shoprite is explained step by step in how to collect your SRD at Shoprite.
Collecting cash safely
- Go during the day and, if you can, avoid the busiest days straight after the pay date.
- Never give your ID, phone or one-time PIN to someone offering to collect for you.
- Count your money at the counter, and put it away before you leave the store.
- Nobody may charge you a fee to collect your grant.
Switching from cash to a bank account
If queues are a problem, you can change your payment method to a bank account in your own name on srd.sassa.gov.za. The change is verified before it applies, so make it well before a pay date.
If you cannot collect
- Check that the pay date has arrived.
- Make sure you are using the cellphone number and ID from your application.
- If the money is not there after the date, call 0800 60 10 11.
Frequently asked questions
Can I collect my SRD grant before the pay date?
No. The money is only released on the pay date shown on your status.
Do I lose my SRD money if I collect late?
Money paid into your bank account stays there. For cash collection, collect within the period given in SASSA’s SMS.