VerifiedSASSA runs an official WhatsApp line for the SRD grant on 082 046 8553. It is a quick way to check your status or start a query without a computer. The full application, reinstatement and banking details are handled most reliably on the SRD website.
Using the SASSA WhatsApp line
- Save 082 046 8553 in your contacts as “SASSA”.
- Open WhatsApp and send “Hi” or “Status” to that contact.
- Follow the menu. Enter your ID number when asked.
- Read the reply for your application or payment status.
WhatsApp or the website?
| Task | Best channel |
|---|---|
| Check your SRD status | WhatsApp or srd.sassa.gov.za |
| Apply for the first time | srd.sassa.gov.za |
| Change banking details or payment method | srd.sassa.gov.za |
| Reinstate a cancelled application | srd.sassa.gov.za |
| Appeal a declined month | srd.dsd.gov.za/appeals |
What to have ready
- Your 13-digit ID number, or the permit or asylum number you applied with.
- The phone with the cellphone number registered on your SRD application.
- The month you are asking about, if you are checking a payment or a decline.
If the WhatsApp line does not answer
The line is busiest at the end of the month. Try again early in the morning, or check your status directly on srd.sassa.gov.za, which shows the same information.
Staying safe on WhatsApp
- Only use 082 046 8553. Other numbers claiming to be SASSA are not.
- SASSA will never ask for your bank PIN or a payment on WhatsApp.
- Do not share your one-time PIN with anyone who messages you.
If you prefer the phone, call 0800 60 10 11. To apply online, follow our SRD application process guide.
Frequently asked questions
What is the official SASSA WhatsApp number?
The SASSA SRD WhatsApp number is 082 046 8553. Save it and send “Status” to start.
Can I change my SRD banking details on WhatsApp?
Banking details and payment methods are changed on srd.sassa.gov.za, which verifies the account is in your name.