SRD R370 Approved But No Payment: What to Do

An “approved” SRD month means you qualified, but the money only moves once SASSA sets a pay date and your payment details are valid. Most “approved but not paid” cases come down to one of the reasons below.

Work through these checks

1. Is there a pay date? If the approved month has no date yet, the payment has not been scheduled. Check again in a few days.
2. Has the pay date passed? Bank payments can take one or two working days to show after the date.
3. Does it say “bank details pending”? SASSA has no valid account for you. Add banking details in your own name.
4. Is the bank account in your name? SASSA does not pay into someone else’s account, and a mismatch stops payment.
5. Is the account still open? A closed or dormant account makes the payment bounce back.
6. Did you choose cash collection? Look for an SMS with your collection details, and collect before it expires.

Fixing banking details

Update your details on srd.sassa.gov.za. Our guide to the SRD banking details link walks through it. After a change, the new details are verified before the next payment, which can delay that payment.

Bank account requirements

Requirement	Why it matters
The account is in your own name	SASSA matches the account holder to your ID number
The account is open and active	Payments to closed or dormant accounts are returned
The account can receive deposits	Some savings or fixed-term accounts block incoming payments
The branch or account type is entered correctly	Wrong details fail the bank verification

If you do not have a suitable account, most banks offer basic transactional accounts that can be opened with just an ID, or you can choose cash collection at a retailer instead.

When to contact SASSA

If the pay date passed more than a week ago and your details are correct, call 0800 60 10 11 with your ID number and the month concerned.

Frequently asked questions