How to change SRD phone number without Application ID

Keeping your contact details updated with the South African Social Security Agency (SASSA) is needed for receiving important notifications regarding your Social Relief of Distress (SRD) grant application.

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This includes ensuring your SASSA Phone Number is accurate.

But what if you don’t have your application ID and need to change your SRD phone number?

Here’s a guide specifically for this situation.

How to Change SRD Phone Number Without Application ID

While having your application ID simplifies the process, it’s not mandatory to change your SRD phone number.

Here’s what you can do:

This is the most reliable method, especially if you don’t have easy access to the internet.

  1. Locate your nearest SASSA office using the branch finder on the SASSA website (https://srd.sassa.gov.za/).
  2. Explain to the SASSA representative that you need to update your phone number for your SRD application.
  3. Provide them with your South African ID number and the current phone number you want to update. They might ask for additional information to verify your identity.
  4. Complete any necessary forms provided by SASSA to update your contact details.

Alternatively, you can contact the SASSA SRD Helpline at 0800 60 10 11.

Explain your situation to the SASSA agent and request a phone number update for your SRD application.

Be prepared to provide your South African ID number and the current phone number you want to update. They might ask for additional verification details.

Follow the agent’s instructions for completing the phone number update process.

What if I Lost My Phone Number for SASSA R350?

If you’ve lost the SRD phone number associated with your application, there’s no need to update your contact details with SASSA unless you’re also getting a new phone number. Here’s why:

  1. SASSA doesn’t disburse the R350 grant via phone calls or SMS notifications.
  2. You’ll still receive approval or payment updates through alternative methods, such as mail or the SASSA website.

However, if you’re expecting important communication regarding your application and can’t access your old phone number, consider contacting SASSA using the methods mentioned earlier.

Explain your situation and inquire about the status of your application.