SRD Lost Phone Number | Change SASSA Grant Phone Number Online

SRD Lost Phone Number, in 2024, ensuring your personal information is accurate with the South African Social Security Agency (SASSA) is important for receiving your Social Relief of Distress (SRD) R350 Grant and other social grants without issues.

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Your registered phone number and South African ID are vital, and any mistakes or outdated details can disrupt your grant payments.

Why Change Your SRD Lost Phone Number?

  1. Wrong Number on File: If the phone number you initially provided to SASSA is incorrect, you must update it to ensure SASSA can contact you about your grant.
  2. Lost Phone or SIM Card: Someone else could access your private information if you lost your mobile phone or SIM card. Updating to a new number prevents this unsafe situation.
Blog Outline

How to Change Your SASSA SRD Lost Phone Number Online

Step 1: Access the SASSA Services Portal

Visit https://srd.sassa.gov.za/sc19/status to log into your SASSA account.

Step 2: Provide ID and App ID

Enter your 13-digit South African ID number and 6-digit Application ID from SASSA. Click “Submit” to confirm your identity.

Step 3: Select “Change Phone Number”

Choose the “Change Phone Number” option and enter your new cell phone number.

Step 4: Verify with PIN Code

SASSA will send a one-time PIN code to your new number. Enter the PIN code and click “Verify PIN”.

Step 5: Confirm Change

You will receive a message to confirm the number change. Click “Submit” to approve using the new number.

Step 6: Wait 14 Days

After submitting the change, wait 14 days for SASSA to verify your new contact details before paying grants.

NB

  • Regularly check your SASSA account status online.
  • If it says “record not found”, phone 0800 601 011 immediately to stop payments.
  • After reporting a lost/stolen phone, follow the change number steps with your new phone.
  • Wait 14 days once updating your number for SASSA to process grants to your new number.

How to Report SASSA SRD Lost Phone Number to SASSA

If your SASSA phone number gets lost or stolen, follow these steps:

  1. Go to https://srd.sassa.gov.za/sc19/status
  2. Click “Report Lost or Stolen Phone”
  3. Enter your 13-digit SA ID number
  4. Confirm the phone number was changed without your permission
  5. Select “Yes” to report unauthorized phone change
  6. SASSA will send a confirmation message
  7. Follow the normal steps to update to a new phone number
  8. Wait 14 days for SASSA to check your new number before getting your grant

Changing Your SRD Lost Phone Number without Application ID:

If you don’t have your Application ID, you can update your phone number in person at your nearest SASSA office.

  1. Find your nearest SASSA office and visit in person
  2. Show your SA ID and current registered phone number
  3. Fill out the form with your new phone number and other details
  4. Give the completed form to the SASSA staff
  5. SASSA will send confirmation to your old and new numbers once they are updated

Remember to keep your new number safe and not share it to prevent misuse.

Following these steps, you can update your contact information hassle-free, ensuring your grants keep coming through reliably.