How to Change a Lost SASSA Phone Number (Step-by-Step Guide)

The South African Social Security Agency (SASSA) relies on phone numbers to communicate with applicants and beneficiaries regarding their Social Relief of Distress (SRD) grant.

If you’ve lost your SASSA phone number or no longer have access to the one you used with your SASSA application, it’s important to update your information to avoid missing important updates or delays in receiving your grant.

How to Change Lost SASSA Phone Numbers

There are two main ways to update your SASSA phone number if you’ve lost it:

1. Update Through the SASSA SRD Website

Follow these steps to update your SASSA phone number:

  • Visit the official SASSA SRD website at https://srd.sassa.gov.za/sc19/contact.
  • Look for the section titled “Update Contact Details” or similar. It may be on the homepage or require some scrolling.
  • Enter your 13-digit South African ID number and the 6-digit Application ID (AppID) provided by SASSA during your initial application.
    • If you don’t have your AppID, you can retrieve it on the SASSA website using your ID number.
  • Once verified, update your phone number and provide a reason for the change (e.g., lost phone).
  • SASSA will send a One-Time PIN (OTP) to your new phone number for verification. Enter the OTP to confirm the update.
  • You can only submit one request to update your contact details per 24 hours.
  • Allow for a processing period — it may take up to two weeks for the change to reflect fully in the SASSA system.

2. What if I Lost My Phone Number for SASSA R350?

Losing the phone number associated with your SASSA R350 application shouldn’t prevent you from receiving your grant.

By following the steps outlined above, you can update your contact details with SASSA. This ensures you receive important notifications regarding your application status, payment information, and any potential changes to the program.