Privacy Policy - SASSA Status Check

At SASSA Status Check, we are committed to protecting your privacy and ensuring a secure experience when using our platform. This Privacy Policy outlines how we handle information when you use our website to check the status of your SASSA SRD R370 grant, appeals, or payment schedules. As an independent support platform, not affiliated with the South African Social Security Agency (SASSA), we prioritize transparency and compliance with South Africa’s Protection of Personal Information Act (POPIA).

Information We Collect

SASSA Status Check does not collect, store, or process any personal information directly on our platform. When you use our status check tool, you may be prompted to enter:

Your South African ID number (13 digits)
The phone number used for your SASSA application (10 digits)

This information is not stored by our website. Instead, it is securely transmitted to the official SASSA website (www.sassa.gov.za) for processing your status check request. We do not retain any personal data entered during this process.

Non-Personal Information

We may collect non-personal, anonymized data for analytical purposes to improve our services, such as:

Website usage statistics (e.g., page visits, click patterns) via tools like Google Analytics.
Device and browser information (e.g., IP address, browser type) to optimize site performance.

This data is aggregated and does not identify individual users.

How We Use Your Information

Since we do not store personal information, we do not use it for any purpose beyond facilitating your status check. When you enter your ID and phone number:

The data is securely redirected to SASSA’s official systems for processing.
No copies of your personal information are retained by SASSA Status Check.

Non-personal data may be used to:

Analyze website performance and user behavior to enhance our platform.
Monitor and improve site security and functionality.

Data Sharing and Disclosure

SASSA Status Check does not share, sell, or disclose any personal information to third parties. Your data is only transmitted to SASSA’s official website for status checks, and we recommend reviewing SASSA’s privacy policy (available at www.sassa.gov.za) for details on how they handle your data.

We may share anonymized, aggregated data with service providers (e.g., analytics platforms) to improve our website, but this data cannot be used to identify you.

Data Security

We prioritize the security of your interactions with our platform. Our status check tool uses secure HTTPS protocols to ensure data transmitted to SASSA’s website is encrypted. While we take reasonable measures to protect our platform, no online system is entirely immune to risks. We encourage users to:

Avoid sharing sensitive information via unsecured channels.
Contact SASSA directly for official inquiries using their secure channels.

Your Rights Under POPIA

As a user in South Africa, you have rights under the Protection of Personal Information Act (POPIA), including:

The right to know what personal information is collected (in our case, none is stored).
The right to request access to or correction of your personal information (contact SASSA directly for data they process).
The right to object to data processing or request deletion (not applicable, as we do not store data).

If you have concerns about your data, please contact SASSA at [email protected] or 0800 60 10 11.

Third-Party Links

Our website may include links to external platforms, such as the official SASSA website, Moya App, GovChat, or social media pages (@SASSANewsZA, @OfficialSASSA). These links are provided for convenience, and we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party platforms you visit.

Cookies and Tracking

SASSA Status Check may use cookies or similar technologies to enhance your browsing experience and analyze site performance. These cookies do not collect personal information and are used solely for:

Tracking website usage (e.g., page views, session duration).
Improving site functionality and user experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. The last update was on May 25, 2025.

Contact Us

If you have questions about this Privacy Policy or our practices, please reach out to us:

Email: [email protected]
Social Media: Twitter (@SASSAStatusZA) or Facebook (SASSA Status Check)

For official SASSA-related inquiries, contact SASSA directly:

Toll-Free Helpline: 0800 60 10 11 (Monday–Friday, 8am–4pm)
Email: [email protected]
Website: www.sassa.gov.za

Disclaimer

SASSA Status Check is an independent support website and is not affiliated with the South African Social Security Agency (SASSA). All status checks are securely redirected to the official SASSA website for processing.